Most of our products are consumable, perishable products that need to be refrigerated to prevent spoilage. Kindly ensure someone is home to receive our products as they are highly susceptible to temperature changes. This is also to prevent food contamination if the product is left outside your home.
In the event no one receive the goods when delivery take place, we will consider the order fulfilled as item has been prepped and delivered.
Should you require a redelivery, there will be an additional shipping cost of $20. For redeliveries, we will not be liable for any changes in quality of items. Any refund are subjected to case by case basis and refunds will be in the form of store credits.
We undertake stringent food handling practices for all our products. For hygiene reasons, we will not accept returns of any food/meat products. Products purchased and accepted upon delivery cannot be exchanged, returned or refunded. The only exception is when the item was delivered in a damaged condition and rejected upon delivery.
In the event where you have an issue with our products, please contact us with your order number and our team will be most happy to assist in addressing your concerns.
Pictures used on the site are for illustration purposes only. Actual products may vary from product to product due to packaging redesign and improvements.
We commit to ensure that all orders are fulfilled promptly and accurately to the best of our efforts. Should there be any issues or complications, please contact us at hello@cutbutchery.sg or send us a message on Instagram (@cutbutcherysg).
Pre-orders items strictly no refund.
Any cancellations/refund are subjected to case by case basis and refunds will be in the form of store credits.
